Last updated: May 24, 2018

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

• Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
• Content you provide through our products: The Services include the Flying Donut web, desktop and mobile products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Content also includes the files and links you upload to the Services. Examples of content we collect and store include: files you attach to a card, the name of a sprint, card, backlog, or team, descriptions of items or tasks on cards, comments you enter on a card, image uploads, or custom file uploads.
• AI inputs and outputs: If you use AI-enabled features in the Services, we may collect and process the prompts, questions, instructions, project or workspace context, card or task content, selected attachments, feedback, and other information you choose to submit for AI processing, as well as the generated responses, summaries, stories, tasks, rewrites, recommendations, and other outputs returned to you.
• Content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
• Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
• Payment Information: We collect certain payment and billing information when you register for certain paid Services. We store only necessary billing information to issue valid invoices. For example, we ask you to designate a billing representative, including name, contact information, and VAT number (if any), upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services. For EU business, name, address, currency, and VAT ID is necessary to issue valid invoices.

Information we collect automatically when you use the Services

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

• Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the cards, sprints, projects and other links you click on; the type, size and filenames of attachments you upload to the Services; frequently used search terms; and how you interact with others on the Services. We also collect information about the teams and people you work with and how you interact with them, like who you collaborate with and communicate with most frequently.
• AI usage metadata: When you use AI-enabled features, we may also collect technical and usage metadata such as the feature used, timestamps, project or workspace identifiers, model or tier selection, credit or allowance usage, response status, and operational logs needed for troubleshooting, security, fraud prevention, and billing.
• Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
• Cookies and Other Tracking Technologies: Flying Donut and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

Information we receive from other sources

We receive information about you from other Service users, from third party services, and from our business and channel partners.

• Other users of the Services: Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned by someone else on a card, or a team member may upload content about you to a sprint. We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as another administrator for a project, team or an enterprise or business account.
• Other services you link to your account: We receive information about you when you or your administrator enable third-party apps or integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.
• Other partners: We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in, and engagement with, our Services and online advertisements.

We make collaboration tools, and we want them to work well for you. This means sharing information through the Services and with certain third parties. We share information we collect about you in the ways discussed below, but we are not in the business of selling information about you to advertisers or other third parties.

Sharing with other Service users

When you use the Services, we share certain information about you with other Service users.

• For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator select. Please be aware that some projects can be made publicly available, meaning any content posted on that project, including information about you, can be publicly viewed and indexed by search engines.
• Managed accounts and administrators: If you register or access the Services using an email address with a domain that is owned by your employer or organization, certain information about you including your name, profile picture, contact info, content, and account use may become accessible to that organization's administrator.
• Community Forums: Our websites offer publicly accessible blogs and forums. You should be aware that any information you provide in these websites may be read, collected, and used by any member of the public who accesses them.

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.

• Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you.
• AI providers: Some AI-enabled features may be provided with the assistance of third-party AI service providers acting on our behalf. In order to provide those features, we may share AI inputs, generated outputs, and related technical or usage metadata with those providers, subject to contractual and operational safeguards designed to protect your information.
• Flying Donut Partners: We work with third parties who provide consulting, sales, support and technical services to deliver and implement customer solutions around the Services.
• Third-Party apps: You, your administrator or other Service users may choose to add new functionality or change the behavior of the Services by enabling third party apps within the Services. Third-party app policies and procedures are not controlled by us, and this privacy policy does not cover how third-party apps use your information.
• Links to Third-Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours.
• Compliance with Enforcement Requests and Applicable Laws: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, enforce our agreements, protect the security or integrity of our products and services, or protect Flying Donut, our customers or the public from harm or illegal activities.

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

• Access and update your information: Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and modify content that contains information about you using the editing tools associated with that content.
• Deactivate membership: You or an administrator can deactivate your access to a project, team or enterprise. Please be aware that deactivating access does not delete your information from that project, team or enterprise.
• Delete your information: Our Services give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
• Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.
• AI choices and consent: If AI-enabled features in the Services are presented to you on a consent-based basis, you may choose not to use those features or may withdraw your consent for future AI processing by contacting us or by using any available product controls.
• Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
• Data portability: Depending on the context, data portability applies to some of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces under your sole control.

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.